TECHNICAL SUPPORT
FAQ
Who is this for?
FPS Multiplayer Template is the perfect Unreal Engine project to save you months of work in your own game or to be used as a learning tool. A good understanding of Blueprints will help you use the project in a more effective manner, but it is not a requirement.
Can I use these assets for commercial games?
Yes you can use these assets for your commercial compiled game. You can check the EULA document here:
https://www.unrealengine.com/en-US/eula/publishing
Do you do paid contract/custom work?
We don’t typically do contract/custom work as we are focused on developing our own products.
¿Tenéis una hoja de ruta para futuros lanzamientos de paquetes de activos?
No ofrecemos una hoja de ruta. Siga nuestra web/blog para estar al tanto de lanzamientos y actualizaciones.
Do you have a roadmap for future asset pack releases?
We do not provide a roadmap. Follow our web/blog for news on releases and updates
Do you have any ETA on asset updates?
Making updates require a lot of time and testing so to ensure the maximum quality we can not give ETA’s on asset pack releases.
Do you take pack suggestions/Ideas?
We currently have a lot of ideas for asset packs, however we’d like to hear any ideas you have discord server: https://discord.gg/kQxSQh6
What engine versions do we support?
The latest version of the template is supported by 4.26 and 4.27 and the legacy version of the template (v3.4) is compatible with 4.21 to 4.25
Is Unreal Engine 5 supported?
There will be a new version and support for the template on UE5 as soon as Epic officially release it.
Can I get a refund?
Due to the nature of the product we do not give refunds. However, there are some exceptions. For more information visit the following link: https://www.unrealengine.com/en-US/marketplace-guidelines#43
How can I access tutorials and documentation?
To have access to product documentation, as well as tutorials or other related content, you must first verify your purchase.
How can I verify the purchase of an asset?
Write a question with your discord ID on the store page. Make sure that you use the account that has purchased the asset pack.
How long does it take to get my purchase verification?
Questions are reviewed daily, so it should not take more than 24 hours.
HOW WE CAN HELP YOU?
Fill out the form below and we will get back to you as soon as possible.